Shipping Policy

This Shipping Policy explains how and when orders from Fadi Fashion are processed, shipped, and delivered. Our goal is to provide clear, transparent, and reliable information so customers can shop with confidence, whether in-store or online.

Shipping Location

We currently ship orders within Belgium only.
Our goal is to ensure fast and dependable delivery to all customers across the country.

Order Cut-Off Time

Our daily order cut-off time is 7:00 PM CET (Central European Time).

  • Orders placed before 7:00 PM are prepared the same day.
  • Orders placed after 7:00 PM are processed on the next business day.

This allows us to prepare your items carefully and ensure timely dispatch.

Order Processing Time

Every order is carefully prepared and packed by our team.

  • Orders are processed within 1 business day after payment.
  • Orders made on weekends or public holidays are processed on the next working day.
  • During busy periods, processing times may be slightly longer. If this happens, we’ll notify you by email.

Once your parcel is shipped, you will receive a confirmation email with your tracking details.

Estimated Delivery Time

Standard delivery within Belgium usually takes 1–3 business days after dispatch.

Delivery times may vary due to:

  • Courier workload
  • Weather or traffic conditions
  • Your delivery location
  • Peak shopping periods (sales, holidays)

We always work to send your package as quickly and safely as possible.

Shipping Cost

We offer free shipping on all orders within Belgium.
There are no hidden fees—the price you see at checkout is the final price you pay.

Tax Information

All prices on our website include VAT.
Belgian customers will not be charged additional customs or handling fees upon delivery.

Order Tracking

After your order has been shipped, you will receive:

  • A shipping confirmation email
  • Courier information
  • A tracking link

This allows you to follow your delivery step-by-step until it arrives.

Packaging & Handling

We take great care to prepare, package, and seal your items so they arrive in perfect condition.

  • Every order is inspected before shipping
  • We use secure and durable packaging
  • Our team verifies that items are properly sealed and protected

Damaged or Lost Packages

If your order arrives:

  • Damaged
  • Incomplete
  • Or does not arrive within the expected timeframe

Please contact us immediately at support@fadifashion.com.

Include:

  • Your order number
  • Full name
  • Clear photos (if damaged)

Please report any issues within 3 days of delivery.
We will investigate the issue with the courier and arrange a replacement or refund when appropriate.

Incorrect Address or Failed Delivery

Please ensure all shipping details are correct at checkout.
If a parcel cannot be delivered due to incorrect or incomplete information:

  • The carrier may return it to us
  • We will contact you to arrange reshipment
  • Additional shipping fees may apply for reshipping

Fadi Fashion cannot be held responsible for delivery failures caused by customer-provided address errors.

Late or Missing Deliveries

If your parcel is taking longer than expected:

  • Check your tracking email
  • Contact the courier for an updated status

If the issue is not resolved, contact us and we will assist immediately.
We are always here to ensure your order arrives safely.

Contact Information

Store Name: Fadi Fashion
Address: Rue de Fiennes 85, 1070 Anderlecht, Belgium
Phone: +32 484 424 721
Email: support@fadifashion.com
Business Hours: 11:00 AM – 8:00 PM (Sunday – Saturday)
Order Cut-off Time: 7:00 PM CET

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